Chapter 7 – Debtor Maintenance

Chapter 7.4 – Credit Note

Sales Credit Note is used when there was a goods return (involved physical stock movement) or change in the item price.

Otherwise, if it involves only a change in the total amount, use A/R-Credit Note instead.

To create the new credit note, click Sales > Credit Note.


Debtor: Select a debtor from Debtor Maintenance.

To/Address: The information will be displayed according to the selected debtor’s code.

Reason: The reason for issuing the credit note.

C/N No: <<New>> to use the auto-running numbering (maintained in Document Numbering Format Maintenance), but, you can enter a different number to change it. The next possible number is displayed at the top of the window.

Date: System date is captured automatically, but you can change it.

Branch: Specify the branch of this debtor, if applicable.

Sales Agent: Assign a sales agent, if any. The default sales agent is assigned in Debtor Maintenance.

C/N Type: Credit terms of the debtor.

Credit Terms: The default credit terms of this debtor, will be displayed.

Our Invoice No:The related invoice number will be filled automatically.


Item Code: To add a new item, click the plus sign (+) and select an item. You can type the first few letters of item code or description to search for it in the lookup screen.

Description: This is detail description that will automatically capture the item code description and can be amended.

Further Description: Click ‘…’ to view or edit the item description. The default description can be maintained in the Stock Item Maintenance.

UOM:The default unit of measurement, will be captured.

Qty:Specify the quantity.

Unit Price: The selling price will be captured. The price can be either the standard selling price or the Auto Price setting in Tools > Options > Invoicing.

Discount: This is called a column discount. You can enter a discount for any particular detail row. The discount can be an amount (e.g., 5, 5.5, 10, etc.), a percent (e.g., 5%, 5.5%, 10%), or a multi-tier discount (e.g., 5 + 5.5, 5% + 5%, 5% + 5%, 10% + 5%, 5% + 5% + 10%, etc.).

SubTotal: This is the line total (net).

SST Code/ SST Rate/ SST: Use these columns, to apply tax to the line items on your credit note.

Total (ex): Show the subtotal before tax.

Total (inc): Show the subtotal after tax.

Subtotal (ex): Show the net total amount before tax.

Proceed new C/N: When this is checked, a fresh screen will be ready for a new document upon Save. If unchecked, the transaction screen will close.

Functional Buttons



Print Credit Note Listing

Click Print Listing > Choose either listing or detail listing.

After select the document, click Preview and select report.