Career with us

Providing customer service / application support via telephone, remote assistance and email
Handle incoming calls from end users and perform first contact resolution (first time fix)
Handle software installation and migration tasks
Assist with fieldwork if requested
Handle and solve IT technical issue

Minimum Required Language(s): English, Bahasa Malaysia and Mandarin
Possess Diploma / Degree in IT / Accounting
Good knowledge of software services and solutions
Excellent communication skill both written and verbal
Able to work with minimum supervision, self driven and result oriented
Ability and willing to learn as in house training will be provided
Ability to provide end users with highest quality of service at all times
Ability to meet deadlines
Ability to proactively communicate problems with supervisors as they become known
Ability to build rapports with clients over the phone / email
Ability to learn and support new applications
Fresh Graduate is encouraged to apply

Liaise with customers and internal teams to support sales enquiries / issues
Prepare quotations in a timely manner to customers
Perform cold calling to potential customers to promote & acquire new enquiries to drive business growth
Support other sales duties as assigned by management
Effectively articulates the value proposition associated with IT Solutions or Hardware
Responsible for selling a defined set of products and services
Identifies customer needs/requirements, and recommends the appropriate products and solutions
Recommends business solutions considering customer needs
Set meetings with prospective clients
Publish Company news and article on Company Website and other social media platform to develop brand awareness
Maintain and manage company website, departmental emails and social media platform
Any other ad-hoc assignements as and when required by the Management

Fresh Graduate is encouraged to apply
Experience in tele-marketing / call centre will be advantageous
Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
Strong computer skills, including Microsoft Office Suite (Word, Powerpoint, Excel & Outlook)
Comfortable making cold calls and confident in talking to new people
Knowledge of sales process from initiation to close
Ability to work independently or as an active member of a team
Fluent in English and Mandarin
Experience in maintaining social media platform, article editing and graphic design will be added advantage
Fresh graduates or junior executive specialized in Arts / Creative / Graphic Design are encouraged to apply
Good knowledge of software services and solutions (In House Training will be given)

Apply Now

You can send your CV/Resume to us at customerservice@cy-grp.com

fill up the form below and we will contact you as soon as possible!